Privacy Policy

(Last updated: November 2025)

  1. Introduction

Olemy Pickups Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK GDPR.

Company name: Olemy Pickups Ltd
Registered in: England and Wales
Registered address: Unit A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE

Please note: this address is for registration purposes only. Do not send any returns, correspondence, or data-related requests by post.
All communications, including privacy or data enquiries, should be sent to support@olemypickups.co.uk.

  1. Information We Collect

We may collect and process:

  • Identity and contact data: name, email address, phone number, billing and shipping addresses.
  • Order details: products purchased, payment method, transaction ID.
  • Technical data: IP address, browser type, device info, cookies.
  • Marketing and analytics data: email engagement, site behaviour, and abandoned cart information via Zoho One.
  1. How We Use Your Information

We use your data to:

  • Process and fulfil orders.
  • Communicate about orders, support, and warranty claims.
  • Send marketing emails or product updates (only if you’ve opted in).
  • Improve our website and services through analytics.
  • Comply with legal and tax obligations.

We never sell or rent personal data to third parties.

  1. Legal Basis for Processing

We process data where it is:

  • Necessary to fulfil a contract (your order).
  • Required by law.
  • Based on your consent (e.g., marketing).
  1. Data Sharing

We share necessary data only with trusted partners for business operations, including:

  • Payment processors: Stripe, PayPal, Klarna, Apple Pay, Google Pay.
  • Couriers: Royal Mail, DPD, DHL, UPS, FedEx (for delivery).
  • Marketing and analytics: Zoho One (for email automation and analytics).

All partners process data in compliance with UK GDPR and their own privacy policies.

  1. Cookies

Our website uses cookies to enable checkout functions, analyse traffic, and improve user experience.
You can disable cookies in your browser, but some site features may not function properly.

  1. Data Retention

We keep order and account data for six years to meet tax and warranty obligations.
Marketing data is retained until you unsubscribe.

  1. Your Rights

Under UK GDPR you can:

  • Request access to your data.
  • Ask for corrections or deletion.
  • Withdraw consent for marketing at any time.
  • Complain to the Information Commissioner’s Office (ICO) if you believe your data is misused.

To exercise these rights, contact support@olemypickups.co.uk.

  1. Security

We use SSL encryption, secure servers, and limited access to safeguard your data.

  1. Updates

We may revise this policy from time to time; the latest version will always appear on our website.

  1. Contact

For all privacy, data-protection, order, or general enquiries, please email support@olemypickups.co.uk.